Welcome to Inayatel. These terms of service constitute your agreement with Inayatel Services (“Inayatel” or “we”).

Acceptance of Terms

By accessing the web site http://www.inayatel.com/ and such other sites that are operated by Inayatel from time to time (the “Site”)  or using Inayatel’s services (the “Inayatel Services”), you agree to be bound by these terms of service including Inayatel’s privacy policy provided at the Site (the “Privacy Policy”), and any additional terms on the Site (together “Terms of Service”). If you do not agree to the Terms of Service, you may not activate or use the Inayatel Services. Inayatel may without notice renew, modify or amend the Terms of Service from time to time. If you continue to use the Inayatel Services you accept such revisions.

Jurisdictional Restrictions

If you are residing in a jurisdiction where it is prohibited by law to offer or use Internet telephony or the Inayatel Services, you may not enter into this Agreement.

Third Party

Your access to and use of a service provided by a third party service or content provider, including but not limited to your local mobile operator (“Provider”), may be subject to the Providers terms and conditions. For the avoidance of doubt in using any such Provider service you will still be bound by these Terms of Service to the extent they are applicable. As soon as your call is connected to a phone number provided by Inayatel, the call may be charged by your Provider, regardless of whether you are connected to the receiver of the call (e.g. even if the line is busy).


Usernames and PIN

You agree to provide true, accurate, current and complete information in all fields indicated as mandatory when registering for the Inayatel Services, as well as any additional information provided or any amendments made by you. As part of signing up on the Site you will be provided with a PIN code (“PIN”) required for access to and use of the Inayatel Services. You are responsible for all actions that take place as a result of access to or use of the Inayatel Services via your PIN and/or via your mobile phone (“Device”) independently of whether the access was made by yourself or by a third party using your PIN and/or Device. It is your responsibility to safeguard the PIN and change it immediately at the start of initial issuance.

Unauthorized Use/Stolen Device

If your Device is stolen or if you become aware of unauthorized use of the Inayatel Services you must notify us immediately to suspend the Inayatel Services. You are responsible for all charges to your account with Inayatel (“Account”) until the Inayatel Services are suspended. We have the right to change your PIN and account name at any time in our sole discretion and without notice.

Use of the Inayatel Services

We grant you a non-exclusive, non-transferable right to view and use the Inayatel Services and the Content (as defined below) for and subject to your compliance with these Terms of Service.

No Unlawful or Prohibited Use

You expressly acknowledge and agree to use any Inayatel Service solely for lawful purposes. In this respect you may not, without limitation (a) intercept or monitor, damage or modify any communication which is not intended for you, (b) send any unsolicited commercial communication, (c) use any Inayatel Service in any fraudulent way, (d) submit or post to the Site or expose any third party to material which infringe any third party’s intellectual property rights or violate the rights of any third party, is offensive, defamatory, racist, pornographic, illegal, harmful to minors, indecent or otherwise, in Inayatel’s sole discretion, is objectionable. Furthermore, you may not submit or publish any material that solicit funds or services, contain advertising or include programs that contain viruses or any other programs designed to impair the functionality of any computer and you may not use any Inayatel Service in any manner that could damage, disable, overburden, or impair any Inayatel server, or the network(s) connected to any Inayatel server, or interfere with any other party’s use and enjoyment of the Inayatel Services.

Submission of information to Inayatel

In the course of using the Inayatel Service, users may provide information about themselves which may be visible to certain other users (see the Privacy Policy to learn more about information collected on this Site). You understand that by posting materials or information on the Site or otherwise providing feedback and/or suggestions to Inayatel you are granting Inayatel a royalty-free, world-wide, transferable, sub-licensable, perpetual, irrevocable license to use this information in the course of offering the Inayatel Services. Furthermore, you understand that Inayatel retains the right to reformat, excerpt, or translate any materials submitted by you.

Disclosure of information

Inayatel reserves the right at all times to disclose any information as Inayatel deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove or restrict any information or materials, in whole or in part, in Inayatel’s sole discretion.

No warranties

Inayatel does not make any express warranty regarding the Inayatel Services and disclaim any implied warranty, including any warranty of merchantability, satisfactory quality, or fitness for a particular purpose; however Inayatel shall endeavour to provide the Inayatel Services with minimum disruptions. Inayatel cannot guarantee that the Inayatel Services will always function without disruptions, delay or other imperfections and Inayatel may choose not to provide service to countries or calling areas at its sole discretion. Since the Inayatel Services will be transmitted through public Internet lines and the public switched telephone network, you acknowledge that there may be power outages or Internet service disruption and you may experience some disruptions in the Inayatel Services, e.g. packet loss and delay. Additionally, you also understand that calls, SMS, etc.  to or from the public switched telephone network are not encrypted and as such, could be potentially subject to eavesdropping by law enforcement officials or other third parties over the public Internet. Inayatel will not be liable for any disruption, delays, eavesdropping or other omissions in the Inayatel Services.

Suspension and interruption

Inayatel is entitled, without any liability, to refuse, restrict, limit, suspend and/or interfere or interrupt the Inayatel Services or any part thereof, without any notice to you for the repair, improvement, and/or upgrade of the Inayatel Services or for any of the reasons for termination set forth below in these Terms of Service. In addition, at any time Inayatel may prevent use of the Inayatel Services for any reason, including but not limited to, fraudulent calling patterns, excessive usage, billing irregularities and unlawful use.


The content of the communication is entirely the responsibility of the person from whom such content originated. You, therefore, may be exposed to content that is offensive, harmful, indecent or otherwise objectionable. Inayatel will not be liable for any type of communication spread by means of the Inayatel Services.

No emergency calls

The Inayatel Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and Inayatel is not liable in any manner for such calls. In the event that, with your permission, another user uses your Account, you are responsible to inform that user that it is not possible to support or carry emergency calls with the Inayatel Services.

No SMS, MMS or FAX messages

The phone numbers provided by Inayatel do not and are not intended to support messaging via SMS, MMS nor FAX except as expressly stated on the Site.

Phone numbers provided by Inayatel

You expressly acknowledge and agree that any phone number(s) provided to you by Inayatel are shared by multiple end-users. This means, without limitation, that you may not port-out any such Inayatel phone number to any third party.

Intellectual property rights

All copyright, trademarks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in or accessible via the Inayatel Services (“Content”) is either owned by Inayatel or has been licensed to Inayatel by the rights owner(s) for use as part of the Inayatel Services. All rights are expressly reserved. Furthermore, Inayatel has the right to remove any materials posted to the Site in its sole discretion.


Modes of Payments

In order to purchase credits for the Inayatel Services and to charge your Account you shall pay Inayatel the rates as stated on the Site. All Payments MUST be made via Secure Online Transaction on the Inayatel Website. Telephone Payments will NOT be accepted in any circumstances.


Unless stated otherwise, all rates and charges shall be stated in GBP and shall be exclusive of value added taxes (VAT) or any other applicable taxes or fees.


The rates for the Inayatel Services are published on the Site. Inayatel reserves the right to change the rates at any time without notice. If you do not wish to accept such adjustment of rates, you are entitled to terminate the Account with effect from the date on which the adjustment of rates would become effective. You agree that by continuing to use the Inayatel Services, following the adjustments of the rates, you accept such adjustments.

Roaming charges

You will also pay any additional charges you incur if you connect to the Inayatel Services through a phone number provided by Inayatel while you are in a country that is not the country associated with your fixed net or mobile phone Provider (“Roaming Charges”). Roaming Charges are charged in addition to any charges you may incur when connecting to the Inayatel Services from another country.


You may request for a refund by submitting a written request in English to Inayatel’s customer services at support@Inayatel.com. Refund requests carried out through other means shall not be eligible for the refund. For the avoidance of doubt, no refunds shall be given for services paid or credit acquired through vouchers, gift tokens or similar. Inayatel reserves the right to deny repetitive refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this Agreement. All payments older than 90 days are non-refundable.

Account and receipt

Inayatel may provide an account history on the Site that includes information about your Account activity, payments, calling history during a limited period, and your current Account balance (“Account History”), which may change from time to time, and an e-mail receipt upon pre-payment for the Inayatel Services. The Account History is the only statement of your Account that Inayatel will provide to you. IT IS YOUR RESPONSIBILITY TO PRINT OR SAVE A COPY OF YOUR CALL SHEET AND YOUR RECEIPT AND TO RETAIN COPIES FOR YOUR RECORDS. Inayatel will use commercially reasonable efforts to correct any technical failures relating to the Account History within a reasonable time. However, your inability to view the Account History does not extend, or relieve you of, your obligation to pay any amounts owing to Inayatel.

Accounting errors

If you believe that Inayatel has charged your Account in error, you must submit a written request in English for refund by contacting Inayatel’s customer services via support@Inayatel.com within 90 days after the date the error first appears on your Account History or within 120 days after the error occurred, whichever is the earlier.

Expiration of credits

A credit balance for the Inayatel Services on the Account expires 45 calendars days from the transaction date. Credit Balance that are not used within 45 days from the transaction date will be lost.

Currency of Transaction

All transaction for Inayatel Services are in GBP.



Inayatel Service termination/default

If you breach any representations to us or fail to perform any of the undertakings you made in the Terms of Service, or if you are subject to any proceeding under bankruptcy, insolvency, liquidation or similar laws, you will be in default and we may, without notice to you, suspend the Inayatel Services and/or terminate the Terms of Service.

Cancellation of your Inayatel Services

You may cancel the Inayatel Services at any time. Unless otherwise stated herein, all Inayatel Services will be cancelled from the Site or within 5 days of receipt of written notice from you to support@Inayatel.com.

Limitation of Liability

Inayatel is not liable for acts or omissions of another Provider, for information provided through your Device, equipment failure or modification, or causes beyond our reasonable control. We are not liable for service outages nor for service limitations or interruptions. We are not liable for any accidents or incidents which result from the use of the Inayatel Services by you or any other person. Our liability and the liability of any underlying Provider for any failure or mistake shall in no event exceed the Inayatel Services charges during the affected period. We and any underlying Provider are not liable for any incidental, punitive or consequential damages such as lost profits. We, and any underlying Provider, are not liable for economic loss or injuries to persons or property arising from the use of the Inayatel Services. This paragraph shall survive termination of the Terms of Service.



We may assign all or part of the Terms of Service without such assignment being considered change to the Terms of Service, and without notice to you. We are then released from all liability. You may not assign the Terms of Service without our prior written approval.


You agree to indemnify and hold Inayatel and its subsidiaries, affiliates, officers, agents or other partners, and employees, harmless from any claim or demand, including without limitation attorneys’ fees, made by any third party due to or arising out of your (a) use of the Site or the Inayatel Services including without limitation posting and submitting of any material, (b) connection to the Site or the Inayatel Services, (c) violation of the Terms of Service, or (d) violation of any rights of another person or entity.

Applicable law and competent court

The Terms of Service shall be governed by and construed in accordance with the laws of Luxembourg without giving effect to the conflict of laws or provisions of Luxembourg or your actual state or country of residence. Any legal proceedings arising out of or relating to the Terms of Service or your relationship with Inayatel will be exclusively subject to the jurisdiction of the courts of the district of the United Kingdom.

Entire Agreement

These Terms of Service represent the entire agreement between you and us and supersedes all prior offers, contracts, agreements and representations. The Terms of Service supersede all promises made to you by our client services agents, representatives or employees. If any part of the Terms of Service is found invalid, the balance remains enforceable.

Legal Entity & Registered Office Address

Inayatel is fully owned subsidiary of Telekom Labs Ltd, 145-157 St. John Street, London, EC1v 4PY.